Refund policy

Eligibility for Returns

Casa Narrative is committed to ensuring your satisfaction with our curated, made-to-order furniture. Due to the bespoke nature of our products, returns are limited to the following conditions:

• Returns are only accepted for items that arrive damaged or defective. Contact our customer service team at sales@casanarrative.com within 48 hours of delivery with photos of the damage to initiate a return or replacement.

• All products are made-to-order and, once production begins, are non-returnable and non-refundable unless damaged or defective.

• Customers are responsible for return shipping costs unless the item is defective or was sent in error.

• To initiate a return, contact sales@casanarrative.com within 48 hours of receiving your order to obtain a Return Merchandise Authorization (RMA) number. Returns notified after this period will not be accepted.

• Approved returns must be received in their original condition and packaging within 14 days of notifying us of your intent to return.

Refund Process

• Upon receipt and inspection of the returned item, we will notify you via email regarding the approval or rejection of your refund or replacement.

• Approved refunds will be processed to the original payment method within 7-10 business days.

• Original shipping costs, import duties, or taxes are non-refundable.

Non-Returnable Items

• All made-to-order furniture, unless damaged or defective.

• Items that have been used, altered, or damaged after delivery.

Material Variations

Our furniture is crafted using natural materials such as wood, marble, concrete, and upholstered fabrics, which may exhibit variations in grain, pattern, or color compared to images on our website. These natural variations are inherent to the materials and are not considered defects or grounds for return.