Your details,
used for one thing.
We use what you send us to answer your enquiry and, if you go ahead, to quote, supply and deliver your order. Nothing else.
Who we are
Casa Narrative Ltd, registered in Northern Ireland, company number NI709826. We decide how your details are used. Contact: our sales email.
What we collect
What you type into our trade and brief forms: your name, company, email, phone, project, location and the pieces you are interested in. If you order, we also keep delivery and invoice details.
Why, and on what basis
To reply to you and prepare a written price, because you asked us to (steps before a contract). To supply and invoice an order (the contract). To keep tax and accounting records (legal obligation).
Who sees it
Only the people who handle your enquiry, and the services we use to run the business: our website, enquiry forms, payment and messaging services, email, and accounting. If you message us on WhatsApp, your message and phone number are handled by WhatsApp. We do not sell your details or pass them to anyone for marketing.
How long we keep it
Enquiries that do not lead to an order: two years from our last contact, then deleted. Orders: six years after the end of the financial year, as the law requires.
Your rights
You can ask to see, correct or delete your details, or object to how we use them. Email us and we will reply within one month. If you are not happy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This site does not set tracking or advertising cookies. If that changes, this page will say so first.
Last updated 14 November 2026.