Duties and Taxes

1. Understanding Duties, Taxes, and Fees

Yes, international orders from Casa Narrative may incur customs duties, import taxes, or additional fees when they arrive in your country. These are not included in your order total or shipping costs at checkout. As the importer, you are responsible for paying these charges directly to your local customs authority upon delivery.


2. Why We Can’t Predict Exact Costs

Customs rules and fees vary depending on several factors, including:

  • The total value of your order
  • The product category (e.g., furniture, lighting)
  • Trade agreements and tariffs
  • Changes in government policies

These factors can change frequently, making it impossible for us to estimate duties or taxes in advance.


3. How You Can Prepare

We provide the country of origin (e.g., UK, Portugal, Germany) on each product page to help you anticipate potential import fees based on your region’s laws. For the most accurate information, please check your local government’s customs website before placing your order.


4. Who’s Responsible for Duties and Taxes

You, as the importer, are responsible for covering all duties, taxes, or additional fees determined by your country’s customs authority. By placing an order with Casa Narrative, you agree to accept this responsibility.


5. What Happens If You Refuse to Pay

If you refuse to pay customs charges or abandon your package, and it is returned or damaged during customs hold, Casa Narrative cannot offer refunds or compensation. We strongly recommend reviewing your country’s customs regulations before placing your order.


6. Where to Find Official Information

For the latest duty and tariff information, visit your country’s customs authority website:


7. Casa Narrative Duties and Taxes Policy

We want you to shop confidently, understanding all potential international shipping costs. Customs duties, import taxes, and additional fees are determined by your country’s authorities and are outside our control.


8. Fees and Charges

Casa Narrative does not cover customs duties, import taxes, or additional fees that may apply. These costs are separate from your checkout total and shipping fee and must be paid by you upon delivery.


9. Why We Can’t Provide Advance Estimates

Duties and taxes fluctuate due to changing regulations, product classifications, trade agreements, and tariffs. Because of these variations, we cannot provide exact figures in advance.


10. Your Role and Responsibility

Import charges depend on your country’s laws. You are responsible for understanding and paying these costs. Product origin information on our site can help you estimate possible fees.


11. Agreeing to the Terms

By placing an order, you acknowledge and accept responsibility for all customs duties, import taxes, and associated fees. Casa Narrative is not liable for these costs, delivery delays, or issues related to refused or abandoned packages after dispatch.


12. Refused or Returned Orders

Orders that are refused or returned due to unpaid duties, or that sustain damage after customs inspection, are not eligible for refunds. Please check your country’s import policies before placing an order.


13. Stay Informed

For the latest information on customs duties, taxes, and import fees, use the links provided above or visit your local customs website.


14. Additional Notes for Your Awareness

  • DAP Shipping: We use Delivered at Place (DAP) shipping. You are responsible for import duties and taxes upon delivery.
  • High-Value Orders: For orders over £135 (EU) or £1,000 (North America), customs inspections may take longer—please allow additional delivery time.
  • VAT Status: UK/EU prices include VAT where applicable (pending registration). International prices exclude UK VAT.

15. Contact Us

Have questions or need guidance? Our team is here to help. Contact us at sales@casanarrative.com.

©2025 Casa Narrative